Shipping policy
Order Processing & Dispatch
We process and dispatch all customer orders within 2–3 business days after payment confirmation, ensuring efficient order fulfillment so you can receive your purchased items in a timely manner.
International Shipping & Delivery Time
Our standard international delivery usually takes 6–14 days to reach most global destinations. Delivery times may vary slightly depending on your shipping location and local customs processing speed. You may select the rush shipping option at checkout if you need faster expedited delivery.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on order weight and delivery destination. The exact shipping cost is clearly displayed at checkout prior to payment, with no hidden fees or extra surcharges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All related charges are the sole responsibility of the order recipient. We recommend checking your local import regulations before placing an order to avoid unexpected additional costs.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials suitable for fresh goods to protect items and maintain product quality during transit.
For high-value orders, optional shipping insurance is available at checkout, providing extra protection and peace of mind throughout the delivery process.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon delivery. If you notice damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions.
Customer Support
If you have any questions about shipping rules, customs clearance or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: service@frasmart.shop or phone: +64 21 847 3920.
Thank you for choosing FRASER OWEN RUSSELL! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.